Learning Outcomes

Sexual Harassment Overview

Common Myths About Sexual Harassment

Knowing Your Rights

Sexual Harassment Prevention

What Managers Need to Know

Lesson Summary

This module looks at sexual harassment, what it is and how to prevent it. It covers all the myths associated with it and teaches you about your rights. It explores what to do if you are a bystander before concluding with what a manager needs to do if it occurs in the workplace.

Understanding and Preventing Sexual Harassment - Assessment

This free online course traces the impact of workplace sexual harassment and explains how you can help prevent it.

Understanding and Preventing Sexual Harassment

Understanding sexual harassment is crucial in our modern world as we socialise with those around us. Wherever you work or study, this human resources training course can help you to keep yourself and your colleagues safe from unwelcome sexual advances. We define ‘sexual harassment’ and go through its various forms and classifications. We then identify the boundaries you need to respect to avoid being implicated in a career-ending situation.

Door Supervising - An Introduction

Door Supervising Key Skills

Health and Safety for the Private Security Professionals

Basic First Aid Techniques

Physical Intervention Skills

Working Within the Private Security Industry

Conflict Management for The Private Security Industry

In this module, we will take a look at the roles, responsibilities and skills required of a modern door supervisor. Some of the key health and safety procedures that a door supervisor should know about will be discussed. We will also examine the major laws that govern the private security profession and conflict resolution methods.

Working as a Door Supervisor - Course assessment

Learn how to perform the roles of a modern door supervisor or bouncer in this free online security management course.

Working as a Door Supervisor

This course combines the topics of security management and health and safety to explain how to succeed as a ‘bouncer’ or door supervisor who can manage crowds and manage security. This profession involves different kinds of environments and people so we provide a wide range of skills that door supervisors require to perform their duties efficiently. We cover topics like conflict resolution, basic first aid, handling emergencies and more.

Improving Workplace Productivity

Productive Organizational Skills

Productive Communication Skills

In this module, you will learn the importance of workplace organization, how to measure productivity, and some useful tools and habits to improve workplace productivity. You will also learn about effective listening and the importance of communication strategies when project managing.

Time Management

Conflict Management

Managing Stress and Anxiety

In this module, you will learn some effective time management tips to improve productivity and manage deadlines, as well as conflict resolution and anger management techniques, as well as strategies for dealing with stress, anxiety, and nervousness in the workplace.

Team Productivity and Manager Wellbeing - Assessment

Learn practical strategies that will help you and your staff stay productive at work with this free online course.

Team Productivity and Manager Wellbeing

We designed this course on workplace productivity to arm you with the knowledge and skills required to maintain a balanced work profile and reputation and help you manage the workplace effectively. We teach you how to measure productivity and provide you with valuable tools and habits to improve it in your workplace. In addition, discover some effective listening and communication skills and manage stress and anxiety constructively.

Developing an Understanding of Human Behaviour

Handling Difficult People

In this module, you will learn the basics of human behaviour while also studying how to identify difficult people in your life. This includes the six universal needs of every human, the root causes of the behavioural continuum and the various types of difficult people. You will also cover how behaviour differs while in the workplace.

Dealing With Difficult Situations

Interpersonal Skills for Handling Difficult People

Personal Development

In this module, you will learn how to develop your communication skills to effectively approach difficult people and situations. This includes identifying methods to handle coworkers and customers and interpreting non-verbal communication actions. You will also learn how to incorporate the lessons from this course into your personal life.

Dealing with Difficult People and Situations - Course assessment

Learn how to communicate with hostile people and handle tough situations in this free online conflict resolution course.

Dealing with Difficult People and Situations

Difficult people and stressful situations can be detrimental to both your personal and professional life. This conflict resolution course explains how to identify these difficulties and provides methods used to effectively communicate when tensions rise. We also study body language and other communication skills used to overcome emotional barriers. This course shows you how to handle almost any type of conflict or troublesome social interaction.

Understanding the Nature of Conflict

Communication in Conflict Management

Transitional Justice, ADR and IHL

In this module, you will learn the root causes of conflict, the different types of conflict and approaches to conflict management to prevent conflict from escalating. We discuss win-win strategies for resolving conflict to prioritise mutual respect and shared goals before looking at negotiations and mediation.

Conflict Management: Resolving Conflicts With Confidence - Assessment

Learn how to identify the root causes of conflict and resolve it constructively in this free online training course.

Conflict Management: Resolving Conflicts With Confidence

Conflict is unavoidable and a healthy part of human interactions. This free online course will provide essential skills and strategies for managing and resolving conflicts in workplaces, teams, and personal relationships. We explore the causes of conflict, communication techniques, negotiation strategies, and Alternative Dispute Resolution (ADR) to facilitate discussions and implement solutions that promote understanding and positive outcomes.

Implementing Discipline

In this module, you will learn how discipline is implemented within organizations. You will learn why disciplinary procedures are necessary and how "just cause" is used for discipline. This module will also demonstrate to you how discipline can be administered.

Dealing With Difficult Employees

In this module you will learn about different issues that can arise when handling difficult employees. You will learn how to manage insubordination from employees. Workplace bullying and how it is dealt with will also be discussed.

Using HRM to Prevent the Need for Discipline

In this module, you will learn how to prevent the need for discipline by implementing effective human resource management policies. This can be done through recruitment and selection, human resource planning, performance appraisal, and compensation.

Human Resource Management - Discipline in Organizations - Final Assessment

Learn how human resource professionals can effectively discipline their staff with this free online course.

Human Resource Management - Discipline in Organizations

This free online Human Resource Management course will introduce you to how the methods with which discipline administered in organizations. Any organisation, be it a businesses or a public institutions will have strict rules which employees will have to follow, or face disciplinary action or termination. This course will teach you about the main disciplining techniques a HR manager can use to uphold rules and correct employee behaviour.

Need-Based Theories of Motivation

Process-Based Theories

Understanding Job Design

In this module, you will learn about the true meaning of motivation. This module also examines some of the theories of motivation such as the need-based and process-based  theories of motivation. You will also learn about the concept of job description in this module.

Understanding Conflict

Causes and Outcomes of Conflict

Negotiations

In this module, you will learn about conflicts - especially workplace conflicts. This module examines the various causes of workplace conflicts, the effect of these conflicts as well as suggest ways in which the conflicts can be managed. This module also discusses the role of negotiation in conflict management.

Course assessment

Get your employees motivated and learn what it takes to get the best out of them with this free online course.

Managing Employees for Beginners

This free online course will help you learn the important steps you can take to get your employees working the right way. Managing people is often a difficult and complex task and the content in this human resources course will teach you the right things to do to get your job done, keep your employees motivated and productive, and the importance of applying the right conflict management techniques to ensure a happy working environment.

Course Introduction

Disagreement Is Natural and Necessary

How Values, Experiences, and Biases Shape Viewpoints

The clauses of ISO 26000 provide a structured framework for understanding and implementing social responsibility in organizations. This module covers the key clauses, including Scope, Terms and Definitions, Understanding Social Responsibility, Principles of Social Responsibility, recognizing and Engaging Stakeholders.

The Difference Between Debate, Discussion, and Dialogue

Active Listening and Empathy

Real-World Examples of Companies With Poor Communication

Managing Emotions in Conflict

The implementation of ISO 26000 involves integrating social responsibility principles into an organization’s policies, strategies, and daily operations. This module covers key steps such as conducting a social responsibility gap analysis, developing action plans, integrating responsible practices across departments, and measuring progress.

Mastering Conflict Resolution and Communication - Assessment

Learn effective conflict resolution strategies and techniques for better communication in this free online course.

Mastering Conflict Resolution and Communication

This course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.