Topic A

Topic A - Demo 1 - Preventive Maintenance Hardware

Review Quiz

In this module, Preventive Maintenance, students will learn about preventative maintenance. This module will teach students about what preventive maintenance does, how it saves time and money, how it can prevent data loss, and how it improves performance. Students will also learn about preventive tasks such as updating virus and malware detectors, backing up data, defragmenting drives, and more.

Topic A - Demo 1 - Troubleshooting Procedures - Part 1

Topic A - Demo 2 - Troubleshooting Procedures - Part 2

Topic A - Demo 3 - Troubleshooting Procedures - Part 3

Topic A - Demo 4 - Troubleshooting Procedures - Part 4

Topic A - Demo 5 - Troubleshooting Procedures - Part 5

In this module, Troubleshooting Procedures, students will learn about troubleshooting procedures. This module will guide students through the procedures for troubleshooting technical issues, starting with the tools required. Students will learn not only about the hardware tools required for troubleshooting computer hardware, but also the software tools as well, such as boot disks and system rescue.

Topic A - Demo 1 - Windows 10

Topic B

Topic B - Demo 1 - Control Panel

Topic C

Topic C - Demo 1 - Remote Assistance

Topic D

Topic D - Demo 1 - Operating Systems Command Prompt

Topic D - Demo 2 - Operating Systems Administrative Tools

Topic D - Demo 3 - Operating Systems Migration

Topic D - Demo 4 - Operating Systems Configurations

In this module, Operating Systems, students will learn about operating systems. Students will learn about the functions of an operating system, such as managing hardware, resources, data, and making user interaction easy through the use of a graphical user interface (GUI). This module will also cover the big three operating systems: Windows, Linux, and Mac.

Topic A - Demo 1 - Managing Files

In this module, Managing Files, students will learn about managing files. Students will learn about files and directories, naming conventions, and the File Allocation Table (FAT). This module will also cover common executable file extensions, such as batch files, command files, and power shell scripts as well as what they're used for.

Topic A - Demo 1 - Applications Utility

Topic A - Demo 2 - Troubleshooting Utility

Topic A - Demo 3 - Optimization - Part 1

Topic A - Demo 4 - Optimization - Part 2

Topic A - Demo 5 - Optimization - Part 3

Topic A - Demo 6 - Optimization - Part 4

Topic A - Demo 7 - Optimization - Part 5

Topic A - Demo 8 - Optimization - Part 6

In this module, Applications Utility, Troubleshooting, and Optimization, students will learn about applications utility, troubleshooting, and optimization. IT professionals frequently upgrade and remove applications from computers. New installs are frequently acquired through disc or internet download. This module will teach students about the common processes for download and removing software.

Topic A - Demo 1 - Configuring Drivers

In this module, Configuring Device Drivers, students will learn about configuring device drivers. Students will learn about configuring device drivers, changing device settings, updating drivers, removing device drivers, plug-and-play devices, and device failure. This module will also discuss what to do in the event of device failure and how to use system restore points.

Topic A - Demo 1 - Networking and Wireless Connections - Part 1

Topic A - Demo 2 - Networking and Wireless Connections - Part 2

Topic A - Demo 3 - Networking and Wireless Connections - Part 3

Topic A - Demo 4 - Networking and Wireless Connections - Part 4

Topic A - Demo 5 - Networking and Wireless Connections - Part 5

In this module, Networking and Wireless Connections, students will learn about networking and wireless connections. Students will learn about peer-to-peer networks, server networks, the common functionality of server networks, and the three types of network topology: Bus, Star, and Ring networks. This module will also cover networking devices including network interface cards, repeaters, bridges, routers, gateways, hubs, and switches.

Topic A - Demo 1 - Recovering Systems - Part 1

Topic A - Demo 2 - Recovering Systems - Part 2

In this module, Recovering Systems, and Disaster Recovery, students will learn about recovering systems and disaster recovery. This module will discuss the process for disaster recovery, expecting things to go wrong, and using boot logs to troubleshoot problems. Students will learn the process for booting a system into safe mode, emergency repair, factory repair partitions, startup repair, and system image recovery.

Topic A - Demo 1 - Cloud Storage - Part 1

Topic A - Demo 2 - Cloud Storage - Part 2

Topic A - Demo 3 - Cloud Storage - Part 3

In this module, Cloud Computing, students will learn about cloud computing. Cloud computing uses a network or internet connection and manipulates, collates, configures, and accesses applications online while providing support infrastructure, applications, and data storage. This module will also discuss the benefits and risks to cloud computing as well as cloud characteristics.

Topic A - Demo 1 - Security Fundamentals - Part 1

Topic A - Demo 2 - Security Fundamentals - Part 2

Topic A - Demo 3 - Security Fundamentals - Part 3

In this module, Security Fundamentals, students will learn about security fundamentals. This module will cover security fundamentals such as business continuity, disaster recovery planning, application development security, access control, information security governance, risk management, operation security, physical security, and network security.

CompTIA A+ 1000 - Part 2 - Assessment

Learn the skills necessary to become a PC Service Specialist with this free online CompTIA A+ 1000 course.

CompTIA A+ 1000 - Part 2

This free online CompTIA A+ course will teach you about preventative maintenance. You will study the hardware tools required for troubleshooting computer hardware as well as the software tools such as boot disks and system rescue. You will study the functions of an operating system such as hardware management, resources, data, and making user interaction easy through the use of a graphical user interface (GUI), and so much more!

Topic A - Techniques For Testing

Topic B - Tools

Topic C - More Tools

In this module we will be looking at some testing techniques used in a cloud environment, and some of the approaches to testing connectivity that we should follow in order to ensure service availability and an appropriate level of client experience. We will also be examining various tools that can be used for troubleshooting cloud environments and we will go through individual TCT/IP utilities and show the functionalities they provide.

Topic A - Best Practices For Network Security

Topic B - Understanding Data Security

Topic C - Understanding Access Controls

In this module we will be discussing best practices for network security, which is important in the Cloud environment. We will also be looking at the various methods for access controls, how they differ from one another and the scenarios in which they are used.

Topic A - Disaster Recovery

Topic B - Configure High Availability

In this module we will be looking at developing a disaster recovery method, and then we will go through the process of planning to adequately develop a recovery strategy. We will also be looking at configuring high availability, which is defined as technologies that are put in place to eliminate the failure of a single component.

CompTIA Cloud+ Advanced - Assessment

Learn about testing, tools, security, controls, recovery, and availability with this free online CompTIA Cloud+ course.

CompTIA Cloud+ Advanced

This free online CompTIA Cloud+ Advanced course covers the more advanced aspects of cloud computing and operations. You will study the different tools and testing methods used for the service and maintenance of cloud computing environments. You will also learn how to use security and controls for protecting the different aspects of the cloud infrastructure, perform disaster recovery, and maintain availability on cloud technologies.

Topic A - Virtualization Overview

Topic B - Understanding Hypervisors

Topic C - Configuring Virtualization Hosts

Topic D - Creating and Configuring Virtual Machines

Topic E - Using Virtualization in the Cloud

Topic F - Migrating Virtual Resources

In this module, Virtualization in the Cloud, students will get an overview of virtualization and learn about understanding hypervisors and configuring virtualization hosts. This module will also cover creating and configuring virtual machines, using virtualization in the cloud, and migrating virtual resources.

Topic A - Monitoring Resources

Topic B - Remote Access Administration

Topic C - Examining Host Resource Allocation

Topic D - Examining Virtual Machine Resource Allocation

In this module, Resource Allocation, students will learn about how to properly allocate resources on their virtual machine. This module will cover how to monitor resources, remote access administration, examining host resource allocation, and examining virtual machine resource allocation. By completing this module, students will gain an understanding of how resources are allocated in relation to a virtual machine.

Topic A - Optimizing Performance

Topic B - Policies and Procedures

Topic C - Best Practices

In this module, Optimization, students will take a look at optimizing the virtual machine environment and resources. This module begins with taking a look at optimizing the performance of your virtual machine, followed by taking a look at policies and procedures for optimizing your machine and finishes off covering the best practices for VM optimization.

CompTIA Cloud+ Intermediate - Assessment

Learn about Cloud virtualization, resource allocation and optimization with this free online CompTIA training course.

CompTIA Cloud+ Intermediate

This free online CompTIA Cloud+ course will give you a better understanding of virtualization, hypervisors, and configuring virtualization hosts. You will learn about creating and configuring virtual machines, using virtualization in the cloud, and migrating virtual resources. You will also study how to properly allocate resources on their virtual machine, monitor resources, examine host resource allocation, and more.

Learning Outcomes

Understanding 1:1 Programs in Practice

Benefits, Challenges, and the Digital Divide

Privacy, Data, and Surveillance Ethics

Autonomy, Control, and Student Experience

Toward Inclusive and Ethical 1:1 Implementation

Lesson Summary

Discover how one-to-one laptop initiatives change education, increase involvement, and foster independence.  This module equips you to apply responsible, inclusive technology practices that benefit all students and helps you evaluate ethical issues, including data privacy and fairness.

One-to-One Learning Programs: Ethics, Equity, and Autonomy in Education - Course Assessment

This free online course covers the educational future by revising technology’s role in shaping ethical learning spaces.

One-to-One Learning Programs: Ethics, Equity, and Autonomy in Education

Explore the implications of personalized technology within the context of education on ethics, equity, and students' autonomy. This course is designed for educators and professionals to critically analyze one-to-one learning models, understand their social context, and apply effective e-practices. Learn how to create future-proof, inclusive classrooms that empower students to learn intentionally and independently and become independent learners.

Understanding the IT Infrastructure Library Framework

Service Management in IT Infrastructure Library Version 4

Four Dimensions of the IT Infrastructure Framework

This module introduces the foundations of the IT Infrastructure framework. It briefly covers the historical aspects of IT and its relation with Axelos. In addition, it will also discuss service management, its stakeholders, and crucial elements, such as warrant, utility, and service relationships. Last, we will view the four dimensions of IT.

IT Infrastructure Library Service Value Chain and Service Value System

What is IT Infrastructure Library Certification?

The Four Levels of IT Infrastructure Certification

In this module, you will learn about the IT Infrastructure Service Value System, Service Value Chain, its elements, and components. Moreover, it will introduce you to its related certification and its benefits. The module also explains the four levels of their certification and the different streams after acquiring the IT Foundation Certification.

Essentials of IT Service Management and Infrastructure Library Level 4- Course Assessment

Learn how to use the Information Technology Infrastructure Library Version 4 framework in this free online IT course.

Essentials of IT Service Management and Infrastructure Library Level 4

IT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.

Topic A - Demo 1 - IT Professional Soft Skills - Part 1

Topic A - Demo 2 - IT Professional Soft Skills - Part 2

In this module, IT Professional Soft Skills, students will learn about the soft skills needed to become an IT professional. This module will cover problem-solving steps, including identification of the problem, establishing a probable cause, testing to determine the cause, establishing a plan to resolve the problem, implementing your solution, verifying functionality, implementing preventative measures, and documenting your results.

Topic A - Demo 1 - Safety for You and Computer Components - Part 1

Topic A - Demo 2 - Safety for You and Computer Components - Part 2

Topic A - Demo 3 - Safety for You and Computer Components - Part 3

Topic A - Demo 4 - Safety for You and Computer Components - Part 4

Topic A - Demo 5 - Safety for You and Computer Components - Part 5

In this module, Safety for You and Computer Components, students will learn proper techniques for handling computer components for the safety of you and the longevity of the hardware. This module will cover personal protective equipment, chemicals, cables, trip hazards, environmental risks, electrical safety, fire safety, jewelry removal, and lifting techniques.

Topic A - Demo 1 - System Component - Part 1

Topic A - Demo 2 - System Component - Part 2

In this module, System Component Overview, students will get an overview of system components. This module will cover storage devices such as hard drives, magnetic tapes, flash drives, and solid-state drives, such as IDE, SATA, and SCSI. Students will also learn about processors and CPUs, processing speeds, operating systems, and controls.

Topic A - Demo 1 - Understanding Motherboards

In this module, Understanding Motherboards, students will learn about understanding motherboards. This module will cover the function of motherboards and the location of primary components. Students will also learn about motherboard chipsets, audio connections, drive activity light, the power light, on/off buttons, and USB connections.

Topic A - Demo 1 - Performing Installation of a Processor - Part 1

Topic A - Demo 2 - Performing Installation of a Processor - Part 2

Topic A - Demo 3 - Performing Installation of a Processor - Part 3

In this module, Understanding Processors, students will learn to understand processors. It is important to be familiar with processors and related terminology. This module will cover processor speeds in megahertz and gigahertz, as well as architecture, including registers, cache memory, virtualization, graphics processing units, throttling, and overclocking.

Topic A - Demo 1 - Understanding Types of Memory - Part 1

Topic A - Demo 2 - Understanding Types of Memory - Part 2

In this module, Understanding Types of Memory, students will learn about types of memory. This module will cover the purpose of memory, as well as RAM and ROM with several types, including DRAM, SRAM, CMOS RAM, and VRAM. Students will also learn about the purpose of memory and how it relates to computer components.

Topic A - Demo 1 - BIOS and CMOS - Part 1

Topic A - Demo 2 - BIOS and CMOS - Part 2

Topic A - Demo 3 - BIOS and CMOS - Part 3

In this module, Understanding BIOS and CMOS, students will learn about BIOS and CMOS. Bios is the Basic Input-Output System that runs a computer. This module will cover how to upgrade BIOS as well as potential issues you may have. The CMOS or Complimentary Metal Oxide Semiconductor is a piece of hardware on the motherboard. This module will discuss CMOS setup, settings, and how to get there.

Topic A - Demo 1 - Installing IDE Devices

Topic B - Demo 1 - Hard Drives and Storage Devices - Part 1

Topic B - Demo 2 - Hard Drives and Storage Devices - Part 2

Topic B - Demo 3 - Hard Drives and Storage Devices - Part 3

In this module, Hard Drives and Storage Devices, students will learn about hard drives and storage devices. This module will cover installing discs, formatting discs, partitioning discs, troubleshooting disks, as well as IDE, SCSI, and SATA. Students will learn about parts of a hard disk, such as platters, tracks, sectors, clusters, and cylinders.

Topic A - Demo 1 - Power Supplies and Voltage

In this module, Power Supplies and Voltage, students will learn about computer power supplies and voltage. This module will cover power supply units, uninterruptible power supplies, and identifying power supplies. Students will also learn about amps, ohms, volts, and watts and how they each affect system hardware and components.

Topic A - Demo 1 - Ports, Cables, and Connectors Hardware

In this module, Ports, Cables, and Connectors, students will learn about ports, cables, and connectors. Students will learn about power supply units, uninterruptible power supplies, and identifying power supplies. This module will also cover the conversion of voltage, overcurrent protection, input supply voltage, DC voltage regulation, input under-voltage, and Energy Star designation.

Topic A - Demo 1 - Input and Output Devices - Part 1

Topic A - Demo 2 - Input and Output Devices - Part 2

Topic A - Demo 3 - Input and Output Devices - Part 3

In this module, Input and Output Devices, students will learn about input and output devices. Output devices take data from the computer and produce an output where input devices communicate or intake information for a computer to process. Students will learn about devices such as keyboards, mouses, and touchscreens.

Topic A - Demo 1 - Printer Instsall

Topic A - Demo 2 - Managing Printers - Part 1

Topic A - Demo 3 - Managing Printers - Part 2

Topic A - Demo 4 - Managing Printers - Part 3

Topic A - Demo 5 - Managing Printers - Part 4

Topic A - Demo 6 - Managing Printers - Part 5

In this module, Managing Printers, students will learn about managing printers. In the IT arena, one of the most time-consuming details of managing a network is managing printers. Between, drivers, paper feed, networking, and user error, printer management can be difficult. This module will teach students about the types of printers they will work with and how to most effectively manage them.

Topic A - Demo 1 - Five Laptops

Topic B - Demo 1 - Mobile Devices, Multimedia, and Laptop Computers

Topic B - Demo 2 - Mobile Device Maintenance

In this module, Mobile Devices, Multimedia, and Laptop Computers, students will learn about mobile devices, multimedia, and laptop computers. This module will cover troubleshooting common problems, such as battery or power supply issues, verifying connections, checking the wireless switch, and verifying software configuration.

CompTIA A+ 1000 - Part 1 - Assessment

Learn the skills necessary to become a valued PC service specialist with this free online CompTIA A+ course.

CompTIA A+ 1000 - Part 1

This course is the first part of an industry-recognized credential that certifies the competency of PC service specialists. It is backed by over fifty major computer hardware and software manufacturers, vendors, distributors, resellers and publications and tells people that you know how to service and repair computers. We explain how to handle various components to provide the skills needed to become an Information Technology (IT) professional.

Understanding and Promoting Ethics

Security Governance

Legal and Compliance Issues

Incident Requirements

This module introduces the 5 pillars of Information Security, ISC2 Code of Professional Ethics and the security control frameworks. You'll learn about privacy regulations and the role of security in investigative processes. You'll explore the organisations' role in creating and maintaining security policies, standards, procedures, and guidelines.

Implementing Business Continuity

Risk Management Concepts

Threat Modelling

This module discusses how security risk analysis impacts business continuity planning. You’ll explore the methodologies for threat modelling and the significance of employment agreements in identifying and mitigating security risks. You’ll learn about the emerging threats and strategies for mitigating risks with actionable security policies.

Classify Information and Assets

Establish Information and Asset Handling Requirements

Provision Information and Assets Securely

Ensure Appropriate Asset Retention

Data Security Controls and Compliance Requirements

This module discusses steps to ensuring asset security. You'll learn to classify information, categorise assets and the importance of guidelines and Zero-trust policies in information and asset management. You'll explore the critical role of compliance in managing the data lifecycle and protection against breaches and unauthorised access.

Implementing Secure Design Principles

Understanding Security Models

Assessing and Mitigating Vulnerabilities in Security Architectures

Mitigating Vulnerabilities in Security Architecture

This module introduces security models and teaches you to identify vulnerabilities and enhance the security system. You'll explore strategies for aligning and implementing security controls with the organisation's risk management. You'll learn about cryptographic methods and the role of Public Key Infrastructure (PKI) in secure communications.

Interim Assessment 1

This assessment enables you to review your learning to determine your knowledge and understanding of the first four modules of the course. 
If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Cryptanalytic Attacks

Designing Site and Facility Security Controls

Managing the Information System Lifecycle

Emerging Security Technologies

This module examines how cryptanalytic attacks target weaknesses in cryptographic systems. It emphasizes integrating security early in development and covers key concepts such as security principles, Homomorphic encryption, and quantum-safe solutions to reduce vulnerabilities and combat threats.

Applying Secure Design Principles in Network Architectures

Traffic Flows and Segmentation

Securing Network Components

Network Security and Its Implications for Modern Communication

Quantum-Safe Cryptography and Post-Quantum Network Security

In this module, you'll explore the role of security network models in systematic protection against cyber threats. You'll learn about the security challenges of 5G network and transport architectures, traffic segmentation, and secure communication channel strategies to mitigate security risks.

Controlling Physical and Logical Access to Assets

This module discusses strategies to control physical and logical access to sensitive information. You'll learn about the concept and application of Federated Identity Management (FIM) in simplifying access across multiple systems. You'll explore advanced authentication systems to meet security and usability requirements of organisations.

Advance your cybersecurity skills, ensure compliance, and protect information systems with this free online course.

Diploma in Certified Information Systems Security Professional (CISSP 2024)

Are you ready to become a top cybersecurity professional? This course equips you with cutting-edge skills in risk management, security governance, and threat modelling. Gain expertise in security architecture, enforce compliance and achieve CISSP certification to advance your career in cybersecurity. This course was reviewed and approved by a qualified subject matter expert, Asim Suleman, a Cybersecurity Specialist. Enrol now!